Terms of service
TERMS OF SERVICE
Last Updated: August 29, 2026
OVERVIEW
This website is operated by VIB Very Intelligent Body LLC, owner and operator of the X’Olio® brand (“X’Olio,” “we,” “us,” or “our”).
Throughout this website, the terms “we,” “us,” and “our” refer to VIB Very Intelligent Body LLC and X’Olio®. We offer this website, including all information, content, features, products, and services available through it, conditioned upon your acceptance of these Terms of Service and all policies referenced herein.
By visiting XOLIO.US, using our website, or purchasing products from us, you agree to be bound by these Terms of Service (“Terms”).
Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you should not use the website or purchase products through it.
Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer and sell our products.
- ELIGIBILITY AND ONLINE STORE USE
By using this website or making a purchase, you represent that you are at least the age of majority in your state of residence or that you have the permission of a parent or legal guardian where required by applicable law.
You may not use our website or products for any unlawful, fraudulent, or unauthorized purpose.
You may not transmit viruses, malware, malicious code, or engage in conduct intended to interfere with the security or proper operation of this website.
We reserve the right to restrict or terminate access to our website for violations of these Terms.
- PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to describe and display our products accurately, including product images, ingredients, sizes, packaging, descriptions, and pricing.
However, colors and product appearance may vary slightly depending on your device, screen settings, lighting, packaging updates, or other factors.
Product packaging, labeling, ingredients, presentation, and specifications may be updated from time to time where permitted by applicable law.
We reserve the right to modify, discontinue, limit, or update products and product offerings at any time.
All products are subject to availability.
Nothing in these Terms limits any rights or remedies that cannot legally be waived under applicable consumer protection law.
- COSMETIC PRODUCTS AND INDIVIDUAL RESULTS
X’Olio® products are cosmetic products intended for external use unless expressly stated otherwise on the applicable product labeling.
Individual experiences and results may vary depending on factors including skin type, application, environment, individual sensitivities, and other circumstances.
Statements made on this website regarding the appearance, feel, hydration, nourishment, softness, smoothness, or visible condition of the skin describe cosmetic benefits and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Information provided on this website is for general informational and cosmetic purposes and is not intended as medical advice.
Customers should review product ingredients before use, particularly if they have known allergies or sensitivities.
If irritation or an adverse reaction occurs, discontinue use and seek appropriate professional advice when necessary.
- PRICES AND PAYMENT
All prices displayed on XOLIO.US are stated in U.S. dollars unless otherwise indicated.
Prices, promotions, discounts, and product availability may change without prior notice.
The price applicable to your purchase is the price displayed at checkout when your order is submitted, subject to correction of obvious errors as permitted by law.
Applicable taxes, shipping upgrades, and other authorized charges will be displayed during checkout where applicable.
We reserve the right to correct pricing, promotional, typographical, or other errors.
If an obvious pricing or listing error affects an order already submitted, we may contact you to provide an opportunity to proceed at the correct price or cancel the affected order and issue any refund required.
- ORDERS AND RIGHT TO REFUSE OR CANCEL ORDERS
We reserve the right, to the extent permitted by law, to refuse, limit, or cancel an order when reasonably necessary, including in cases involving:
• Suspected fraud or unauthorized transactions;
• Payment verification problems;
• Incorrect pricing or listing errors;
• Product availability issues;
• Orders exceeding applicable quantity limits;
• Suspected unauthorized resale or distribution; or
• Incorrect, incomplete, or unverifiable billing or shipping information.
If we cancel an order after payment has been collected and no products are provided, the applicable amount will be refunded to the original payment method.
We may limit quantities purchased per person, household, account, payment method, billing address, or shipping address.
Submitting an order does not guarantee acceptance or shipment of that order.
- BILLING AND ACCOUNT INFORMATION
You agree to provide current, complete, and accurate information when placing an order.
You are responsible for ensuring that your billing information, shipping address, email address, telephone number, and payment information are accurate.
We are not responsible for delays or delivery problems resulting from inaccurate information provided by the customer, except where otherwise required by applicable law.
- SHIPPING AND DELIVERY
Orders are processed and shipped according to our Shipping Policy, which is incorporated into these Terms by reference.
Shipping and delivery dates are estimates unless expressly stated otherwise.
Carrier delays, severe weather, holidays, transportation interruptions, incorrect addresses, and other circumstances outside our reasonable control may affect delivery times.
Please review our Shipping Policy for complete information regarding processing, delivery, tracking, address issues, and other shipping matters.
- RETURNS, REFUNDS, AND ORDER CANCELLATIONS
Returns, refunds, exchanges, and cancellations are governed by our Return and Refund Policy, which is incorporated into these Terms by reference.
Because X’Olio® sells personal cosmetic and skincare products, certain restrictions may apply to opened, used, altered, damaged, or otherwise non-resalable products, subject to applicable law.
Please review the Return and Refund Policy before completing your purchase.
Nothing in these Terms or our Return and Refund Policy limits any non-waivable rights you may have under applicable law.
- PROMOTIONS, DISCOUNT CODES, AND SPECIAL OFFERS
Promotional offers, discount codes, bundles, gifts with purchase, and other special offers may be subject to additional conditions communicated at the time of the promotion.
Unless otherwise stated, promotions:
• Cannot be combined with other offers;
• Have no cash value;
• May be limited to one use per customer or order;
• May be subject to product or inventory availability; and
• May be modified or discontinued as permitted by law.
We reserve the right to reject or cancel promotional transactions involving misuse, manipulation, fraud, or obvious technical errors.
- INTELLECTUAL PROPERTY
All content appearing on this website, including but not limited to the X’Olio® name, trademarks, logos, product names, product descriptions, photographs, videos, graphics, artwork, designs, website layout, text, branding, and other original content, is owned by or licensed to VIB Very Intelligent Body LLC unless otherwise indicated.
Such content is protected by applicable intellectual property laws.
You may access and use this website for personal, non-commercial purposes.
You may not reproduce, copy, modify, distribute, publish, sell, license, commercially exploit, or create derivative works from our protected content without our prior written authorization, except as otherwise permitted by law.
Unauthorized use of the X’Olio® name, branding, product images, website content, or other intellectual property is prohibited.
- REVIEWS, COMMENTS, AND USER CONTENT
If you submit reviews, photographs, comments, feedback, suggestions, or other content to us or through our website, you represent that you have the right to submit that content.
You may not submit content that is unlawful, fraudulent, defamatory, threatening, obscene, infringing, misleading, or that violates the intellectual property, privacy, or other legal rights of another person.
Where permitted by applicable law and subject to any separate terms presented when content is submitted, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute content you voluntarily submit in connection with our business, website, and marketing.
We reserve the right to remove content that violates these Terms or applicable law.
- THIRD-PARTY SERVICES AND LINKS
Our website may contain links to, integrations with, or services provided by third parties, including payment processors, shipping carriers, social media platforms, and other service providers.
Third-party websites and services operate independently from us and may have their own terms and privacy practices.
We are not responsible for third-party websites, content, products, services, policies, or practices except to the extent responsibility cannot legally be excluded.
Your use of third-party services is subject to the applicable third party’s terms and policies.
- PERSONAL INFORMATION AND PRIVACY
Your submission and our handling of personal information through this website are governed by our Privacy Policy.
Please review the Privacy Policy to understand how personal information may be collected, used, disclosed, and protected.
- ERRORS, INACCURACIES, AND OMISSIONS
From time to time, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, ingredients, images, pricing, promotions, availability, shipping charges, delivery estimates, or other information.
We reserve the right to correct such errors, inaccuracies, or omissions and to update information at any time.
Where an error materially affects an order already submitted, we will handle the affected transaction in accordance with applicable law.
- PROHIBITED USES
You may not use this website or its content:
• For any unlawful or fraudulent purpose;
• To violate applicable federal, state, or local laws;
• To infringe our intellectual property rights or those of another person;
• To submit false, deceptive, or misleading information;
• To upload or transmit malicious software or code;
• To collect personal information about others unlawfully;
• To spam, phish, scrape, crawl, or otherwise misuse the website;
• To interfere with website security or functionality;
• To impersonate another person or entity; or
• To engage in conduct intended to harm X’Olio®, VIB Very Intelligent Body LLC, our customers, or third parties.
We reserve the right to suspend or terminate access to the website for prohibited activity.
- DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, this website and its content are provided on an “as is” and “as available” basis.
We do not guarantee that access to the website will always be uninterrupted, secure, timely, or error-free.
Except for warranties expressly provided by us or warranties that cannot legally be excluded, we disclaim warranties and representations to the maximum extent permitted by applicable law.
Nothing in these Terms excludes or limits warranties, protections, or remedies that cannot lawfully be excluded or limited.
- LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, VIB Very Intelligent Body LLC, X’Olio®, and their respective owners, officers, directors, employees, agents, affiliates, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or related to your use of the website or purchase or use of our products, except where such liability cannot legally be excluded or limited.
To the maximum extent permitted by applicable law, our aggregate liability arising from a particular purchase or transaction will not exceed the amount you paid to us for the product or transaction giving rise to the claim.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
- INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless VIB Very Intelligent Body LLC, X’Olio®, and their owners, officers, directors, employees, agents, affiliates, contractors, and service providers from third-party claims, liabilities, damages, losses, and reasonable costs arising from your unlawful misuse of the website, your violation of these Terms, or your infringement of another person’s rights.
This provision does not require you to indemnify us for conduct for which indemnification cannot legally be required.
- SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed to the minimum extent necessary.
The remaining provisions will continue in full force and effect.
- NO WAIVER
Our failure to exercise or enforce any provision of these Terms does not constitute a waiver of that provision or any other right.
- ENTIRE AGREEMENT
These Terms of Service, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and other policies expressly incorporated by reference, constitute the agreement governing your use of this website and purchases made through it.
If a specific policy applies to a particular subject, that policy will govern that subject to the extent of any direct inconsistency, except as otherwise required by law.
- GOVERNING LAW AND JURISDICTION
These Terms and any transaction through XOLIO.US will be governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where applicable federal law or non-waivable consumer protection law provides otherwise.
To the extent permitted by applicable law, any legal proceeding arising out of or relating to these Terms, this website, or a purchase made through this website shall be brought in a court of competent jurisdiction located in Miami-Dade County, Florida.
Nothing in this section deprives a consumer of any jurisdictional or other rights that cannot lawfully be waived.
- CHARGEBACKS AND PAYMENT DISPUTES
If you believe there is an error with your order or payment, we encourage you to contact us promptly so we can attempt to resolve the issue.
We reserve the right to provide relevant transaction records—including order confirmations, shipping information, tracking records, delivery confirmation, customer communications, and applicable policies—to payment processors, banks, card networks, or other authorized parties when reasonably necessary to respond to a payment dispute, chargeback, suspected fraud, or unauthorized transaction, subject to applicable privacy law and our Privacy Policy.
Fraudulent chargebacks or knowingly false payment disputes may result in cancellation or restriction of future orders and may be addressed through remedies available under applicable law.
Nothing in this section limits a customer’s lawful right to dispute a charge.
- CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
Changes will apply prospectively as required by applicable law. Your continued use of the website after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.
- CONTACT INFORMATION
Questions regarding these Terms of Service may be directed to:
VIB Very Intelligent Body LLC
X’Olio®
1805 Ponce de Leon Blvd
Coral Gables, FL 33134
United States
Email: info@xolio.us
Phone: +1 786-302-9764
Business Hours: Monday–Friday, 9:00 AM–5:00 PM ET