Privacy policy
PRIVACY POLICY
Last Updated: August 29, 2026
This Privacy Policy describes how VIB Very Intelligent Body LLC, owner and operator of the X’Olio® brand (“X’Olio,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit, use, or make a purchase through XOLIO.US (the “Site”), communicate with us, or otherwise interact with our services.
By using the Site, you acknowledge the practices described in this Privacy Policy.
- PERSONAL INFORMATION WE COLLECT
Depending on how you interact with XOLIO.US, we may collect the following categories of personal information.
Information You Provide to Us
When you place or attempt to place an order, contact us, subscribe to marketing communications, submit a form, or otherwise interact with us, we may collect information such as:
• Name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address;
• Order and purchase information;
• Customer service communications;
• Marketing preferences; and
• Other information you voluntarily provide.
Payment Information
Payments made through XOLIO.US are processed through Shopify and applicable third-party payment providers.
X’Olio® and VIB Very Intelligent Body LLC do not receive or store your complete payment card number through our standard online checkout process.
We may receive limited payment-related information necessary to process and manage transactions, such as payment status, transaction identifiers, payment method type, billing information, and limited card information such as the last four digits where made available by the payment provider.
Information Collected Automatically
When you visit or interact with our Site, certain information may be collected automatically, including:
• IP address;
• Browser type;
• Device type;
• Operating system;
• Time zone;
• Referring website;
• Pages and products viewed;
• Interactions with the Site;
• Shopping activity;
• Date and time of visits; and
• Cookie and similar technology information.
We may collect this information through cookies, pixels, tags, log files, web beacons, and similar technologies.
- HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• Process and fulfill orders;
• Process payments and refunds;
• Arrange shipping and delivery;
• Provide order confirmations and tracking information;
• Communicate with you regarding purchases or inquiries;
• Provide customer service;
• Manage returns, refunds, and disputes;
• Detect, investigate, and prevent fraud or unauthorized transactions;
• Maintain the security and functionality of our Site;
• Improve our products, website, services, and customer experience;
• Understand how customers use and interact with our Site;
• Measure the effectiveness of marketing and advertising;
• Provide marketing communications where permitted;
• Personalize content and advertising where permitted;
• Maintain appropriate business and transaction records;
• Comply with legal, tax, regulatory, and accounting requirements; and
• Protect our rights, customers, business, and property.
- COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies, pixels, tags, web beacons, and similar technologies to operate the Site, remember preferences, understand website activity, improve performance, prevent fraud, measure marketing effectiveness, and support advertising.
Some cookies are necessary for the Site and checkout to function properly. Others may be used for analytics, personalization, or advertising.
Where required, visitors may be provided with choices regarding non-essential cookies and certain data-sharing practices.
You can also control cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of portions of the Site.
- HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties when reasonably necessary to operate our business and provide our services.
These recipients may include:
• Shopify, which hosts and supports our online store;
• Payment processors and financial institutions;
• Shipping carriers and fulfillment providers;
• Technology and website service providers;
• Analytics providers;
• Marketing and advertising providers;
• Fraud-prevention and security providers;
• Professional advisers such as accountants, attorneys, or consultants when necessary; and
• Government agencies, regulators, courts, or other parties when required or permitted by law.
We may also disclose information in connection with a business transaction, such as a merger, acquisition, financing, restructuring, or sale of all or part of our business, subject to applicable law.
We do not disclose personal information to third parties for purposes unrelated to operating our business except as described in this Privacy Policy, with your consent, or as otherwise permitted or required by law.
- SHOPIFY
Our online store is hosted by Shopify, which provides the ecommerce infrastructure used to operate XOLIO.US.
Shopify may collect and process personal information in connection with your use of our Site, checkout, and Shopify-powered services.
Shopify maintains its own privacy practices regarding information it processes.
- ANALYTICS AND ADVERTISING
We may use analytics and advertising technologies to understand how visitors interact with our Site, evaluate marketing performance, and provide advertising that may be relevant to customers.
Depending on the technologies and services enabled on our Site, these activities may involve cookies, pixels, device identifiers, IP addresses, browsing activity, purchase activity, and similar information.
Certain privacy laws may characterize some disclosures used for targeted or cross-context behavioral advertising as “selling,” “sharing,” or “targeted advertising,” even when no money is exchanged for the personal information.
Where required by applicable law, we will provide eligible consumers with the ability to exercise applicable opt-out rights.
- EMAIL AND MARKETING COMMUNICATIONS
If you choose to receive promotional emails or other marketing communications from X’Olio®, we may use the contact information you provide to send information about products, promotions, launches, offers, skincare content, and other X’Olio® communications.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting us.
Even if you unsubscribe from marketing communications, we may continue to send non-promotional communications relating to orders, transactions, customer service, security, or other necessary business matters.
- SMS/MMS MARKETING
If X’Olio® offers an SMS or MMS marketing program and you choose to enroll, we may collect and use your telephone number and related information to provide messages you have requested or consented to receive.
Consent to receive marketing text messages is not a condition of purchase.
Where applicable, message frequency may vary and message and data rates may apply.
You may opt out of marketing text messages by following the opt-out instructions provided in the applicable messages, such as replying STOP, where supported.
We may disclose information necessary to provide messaging services to service providers, telecommunications carriers, and messaging platforms that assist in delivering the program.
We do not sell telephone numbers collected specifically for SMS/MMS marketing for monetary consideration.
Additional SMS/MMS terms may apply where a messaging program is offered.
- PERSONAL INFORMATION AND ADVERTISING CHOICES
Depending on where you live and applicable law, you may have the right to opt out of certain uses or disclosures of personal information for targeted advertising or activities legally defined as a “sale” or “sharing” of personal information.
Where applicable, privacy choices may be available through the privacy or cookie controls provided on XOLIO.US.
You may also contact us at info@xolio.us regarding applicable privacy rights.
- YOUR PRIVACY RIGHTS
Depending on your place of residence and applicable law, you may have certain rights regarding your personal information, which may include the right to:
• Request access to personal information we maintain about you;
• Request correction of inaccurate personal information;
• Request deletion of certain personal information;
• Obtain certain information regarding how we collect, use, or disclose personal information;
• Request a portable copy of certain personal information;
• Opt out of certain targeted advertising, sale, or sharing activities where applicable; and
• Appeal certain decisions regarding a privacy request where required by law.
These rights are not absolute and may be subject to legal exceptions.
We may need to verify your identity before processing certain requests.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
To submit a privacy request, contact us at:
info@xolio.us
- CALIFORNIA AND OTHER U.S. STATE PRIVACY RIGHTS
Residents of certain U.S. states may have additional rights under applicable state privacy laws.
Depending on the law and whether it applies to our business and processing activities, these rights may include access, correction, deletion, portability, and the ability to opt out of certain uses of personal information for targeted advertising or activities legally defined as a sale or sharing.
Where legally required, we will honor applicable privacy rights and recognized opt-out mechanisms.
Nothing in this Privacy Policy is intended to limit rights that cannot legally be waived.
- CANADIAN CUSTOMERS
If you are located in Canada, your personal information may be processed in the United States, Canada, or other jurisdictions where our service providers operate.
We handle personal information in accordance with applicable privacy requirements.
Depending on applicable law, Canadian customers may request access to or correction of certain personal information or withdraw consent to certain optional processing, subject to legal and contractual limitations.
To make a privacy request, contact info@xolio.us.
- DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
• Fulfill orders;
• Maintain business and transaction records;
• Provide customer service;
• Comply with tax, accounting, regulatory, and legal requirements;
• Resolve disputes;
• Prevent fraud; and
• Enforce our agreements and protect our legal rights.
Retention periods may vary depending on the type of information and the reason it was collected.
We may retain certain information even after a deletion request when retention is required or permitted by law.
- DATA SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
Our ecommerce platform and payment providers also maintain security measures relating to their respective systems.
However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.
- CHILDREN’S PRIVACY
XOLIO.US and X’Olio® products are intended for a general adult consumer audience and are not directed to children under 13.
We do not knowingly collect personal information online from children under 13.
If you believe that a child under 13 has provided personal information to us, please contact us at info@xolio.us so that we can review the matter and take appropriate action.
- THIRD-PARTY WEBSITES AND SERVICES
Our Site may contain links to websites, social media platforms, applications, or services operated by third parties.
We are not responsible for the privacy practices, security, or content of third-party websites or services.
We encourage you to review the privacy policies of third parties before providing personal information to them.
- INTERNATIONAL DATA TRANSFERS
Because we use Shopify and other service providers that may operate in different countries, personal information may be processed or stored outside the state, province, or country in which you reside.
When personal information is transferred across jurisdictions, it may be subject to the laws of the jurisdiction in which it is processed.
We and our service providers take measures required by applicable law regarding such transfers.
- LEGAL DISCLOSURES
We may disclose personal information when we reasonably believe disclosure is necessary to:
• Comply with applicable law, regulation, court order, subpoena, or other lawful process;
• Respond to lawful requests from government authorities;
• Detect or prevent fraud or security threats;
• Protect the rights, property, or safety of VIB Very Intelligent Body LLC, X’Olio®, our customers, or others; or
• Establish, exercise, or defend legal claims.
- CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, legal requirements, or other operational reasons.
When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.
Where required by applicable law, we will provide additional notice regarding material changes.
- CONTACT US
For questions about this Privacy Policy, our privacy practices, or to submit an applicable privacy request, please contact:
VIB Very Intelligent Body LLC
X’Olio®
1805 Ponce de Leon Blvd
Coral Gables, FL 33134
United States
Email: info@xolio.us
Phone: +1 786-302-9764
Business Hours: Monday–Friday, 9:00 AM–5:00 PM ET