Shipping policy

SHIPPING POLICY

Last Updated: August 29, 2026

This Shipping Policy applies to purchases made through XOLIO.US, operated by VIB Very Intelligent Body LLC, owner and operator of the X’Olio® brand.

We make every reasonable effort to process and ship your X’Olio® order promptly and safely. Please review the following information before placing your order.

1. ORDER PROCESSING

Orders are typically processed within 1–2 business days (Monday–Friday) after they are placed.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Processing times may be extended during holidays, promotional periods, periods of high order volume, or other circumstances beyond our reasonable control.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

1. SHIPPING WITHIN THE UNITED STATES

We offer FREE standard shipping on U.S. orders placed through XOLIO.US.

Standard shipping typically takes approximately 3–5 business days after the order has been shipped.

Delivery times are estimates and are not guaranteed. Carrier delays, weather conditions, holidays, transportation interruptions, and other circumstances outside our reasonable control may affect delivery.

Expedited Shipping

Expedited shipping may be available for an additional charge.

Available expedited shipping options, estimated delivery times, and applicable charges will be displayed at checkout when available.

Please note that selecting expedited shipping applies to the carrier’s delivery service and does not necessarily eliminate our normal order processing time.

1. SHIPPING TO CANADA

We’re happy to offer shipping to our customers in Canada.

Unfortunately, due to the higher cost of international shipping, we are unable to offer free shipping to Canada at this time. Shipping charges will be calculated and displayed at checkout based on your destination and available shipping method.

Delivery times may vary depending on destination, carrier service, customs processing, and other circumstances outside our reasonable control.

Please note that customs duties, import taxes, brokerage fees, or other charges imposed by Canadian authorities or carriers are not included in the shipping cost unless expressly stated at checkout and are the responsibility of the customer.

X’Olio® and VIB Very Intelligent Body LLC are not responsible for delays resulting from customs processing or other cross-border requirements.

1. SHIPPING CARRIERS

We primarily ship orders through USPS. We reserve the right to use another reputable carrier when reasonably necessary to fulfill an order.

For Canadian orders, the carrier and final delivery provider may vary depending on the shipping service selected and destination.

1. WHERE DO ORDERS SHIP FROM?

X’Olio® orders are shipped from Miami, Florida, USA.

1. ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request if the order has not yet been processed or shipped. However, changes or cancellations cannot be guaranteed once an order has been submitted.

Once an order has been shipped, it cannot be modified or canceled.

If your order has already shipped and you wish to return an eligible product, please review our Return and Refund Policy.

1. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

If you discover an error in your shipping address, contact us immediately.

We will make reasonable efforts to correct the address if the order has not yet shipped, but we cannot guarantee changes once processing has begun.

Once an order has been transferred to the shipping carrier, we cannot guarantee that the address can be changed or that the package can be redirected.

1. PACKAGES RETURNED TO SENDER

If a package is returned to us because of an incorrect or incomplete address provided by the customer, an unsuccessful delivery attempt, refusal of delivery, failure to retrieve the package from the carrier, or unpaid customs or import charges, please contact us.

Once the package has been returned and received by us, we will determine the available options in accordance with our Return and Refund Policy.

Additional shipping charges may apply if the customer requests reshipment due to an incorrect or incomplete address or another circumstance attributable to the customer.

Original shipping charges, including shipping charges for Canadian orders or expedited services, may be non-refundable to the extent permitted by applicable law and as further described in our Return and Refund Policy.

1. TRACKING YOUR ORDER

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.

Tracking information and estimated delivery dates are provided by the shipping carrier and may change during transit.

1. PACKAGES MARKED “DELIVERED”

If your tracking information shows that your package was delivered but you cannot locate it, please first check around the delivery location, with household members, neighbors, building management, or other secure areas where the carrier may have left the package.

You should also contact the shipping carrier using the tracking information provided.

If you are still unable to locate the package, please contact us promptly at info@xolio.us, and we will assist you in reviewing the available shipping and tracking information.

A carrier’s “delivered” status does not automatically determine the outcome of every claim. Each situation may be reviewed based on the available tracking information, delivery confirmation, carrier information, and applicable law.

1. LOST OR DAMAGED PACKAGES

If your order appears to have been lost in transit or arrives damaged, please contact us promptly at info@xolio.us.

For damaged shipments, please retain the product, packaging, shipping box, and shipping label and provide photographs when reasonably requested so that we can evaluate the issue and, when applicable, submit a claim with the carrier.

Claims will be reviewed based on the circumstances, available evidence, carrier information, and applicable law.

1. SHIPPING DELAYS

While we make reasonable efforts to process and ship orders promptly, delivery dates provided by carriers are estimates unless expressly stated otherwise.

X’Olio® and VIB Very Intelligent Body LLC are not responsible for carrier delays or delays caused by severe weather, natural disasters, holidays, transportation interruptions, customs processing, governmental actions, or other circumstances beyond our reasonable control, except to the extent otherwise required by applicable law.

If an order cannot be shipped within the timeframe required by applicable law, we will handle the delay in accordance with applicable requirements.

1. INTERNATIONAL SHIPPING

At this time, XOLIO.US ships to the United States and Canada only.

We do not currently ship to other international destinations.

1. SHIPPING COSTS

United States: Standard shipping is FREE for orders placed through XOLIO.US.

Canada: Shipping charges apply and will be calculated and displayed at checkout based on the destination and available shipping method.

Expedited or other optional shipping services, when available, may be offered for an additional charge.

For Canadian orders, import duties, taxes, customs fees, and brokerage fees are the responsibility of the customer unless expressly stated otherwise at checkout.

1. CONTACT US

If you have questions about shipping or your order, please contact us:

VIB Very Intelligent Body LLC
X’Olio®
1805 Ponce de Leon Blvd
Coral Gables, FL 33134
United States

Email: info@xolio.us
Phone: +1 786-302-9764
Business Hours: Monday–Friday, 9:00 AM–5:00 PM ET